There are many reasons being given for our lack of economic growth and corporate profitability. I suggest a different one, aptly named by columnist and friend Dennis Chung: “The Hole in the Fence Theory.”
We Jamaicans love a business rebel; the person who finds a hole in the fence to a concert then sneaks in as many friends as possible before discovery. With good reason. Our ancestors used short-term opportunism to survive and thwart the profit-makers who enslaved them.
How do you get groups of people to take non-sales related actions? Is it a matter of using a catchy graphic or video to tell them what to do? Or interrupting them while they are doing something else? Or applying pressure with multiple reminders?
Innovation is hard. What is the hit-rate like for new products and services in your organization? If the track record is poor, then you may need to delve into the hidden drivers of behaviors in your target market.
Most innovation in Jamaica follows the same process. First, someone high enough in the company has a bright idea - a flash of insight. Their intuition tells them that there’s revenue to be made from customers who will willingly pay for a new offering.
Have you ever been presented with a strategy document that appears to be nothing more than a list of projects? If so, the good news is that you aren’t crazy if you thought that something was missing. A sound plan is more than a grab bag - it should bring an intangible hypothesis to life in words and images that staff members can use in their daily activities.
Is it possible to simultaneously cut the total time people spend in meetings while improving their quality? Not only is it possible, but there is a natural link between the two results that your company could exploit to increase its overall productivity.
Most people consider the phenomenon of “being in communication” to be a simple matter: it’s the state which follows a discussion between two or more persons. But is this standard high enough to get your organization through challenging times?
There are some good reasons to get better at writing emails - an absolutely necessary skill for today's leaders of organizations.
And no...email can't be "outsourced" to an administrative assistant or corporate communications department.