What happens when there is a mismatch between your current practices and the standards around you? In this recording of my Jamaica Gleaner column, I suggest some positive ways to respond.
Most companies rely on completing transactions, without an idea of how they provide transformational value to their customers. This column describes a different approach that alters the buyer-seller relationship.
The original article can be found here.
This is quite a different take on the topic of employee engagement. If each corporate culture is different, how does one learn from the example of other firms which have empowering cultures? In this article, I answer that question.
On November 29, 2018 I spoke at the CTO HR Conference in Cayman. This recording of my interactive session is accompanied by the slides which were presented at the conference. They are available at the following link: http://goo.gl/RRQoqt
P.S. I just read an interesting article written by a hotel manager on the topic of employee engagement and Millennials: https://www.linkedin.com/pulse/least-engaged-generation-jeremy-mccarthy/
In our work we have discovered that managers have a challenge learning strategic planning skills. Here are the ones they need to focus on learning as early as possible - long before they are promoted.
How to Avoid the Exorbitant Cost of Low Turnover
In most Jamaican companies, there’s an unquestioned assumption that long staff tenure is an indicator of strong company loyalty. Maybe it’s not. I suggest that as the economy grows it may reveal a deeper truth: these benefits occur with a high price tag.
Tune in as I discuss my column in the Jamaica Gleaner dated November 3, 2018. It's one which flies in the face of many popular assumptions.